The new rules of retail
Calibrate your business to maximise profits
Anticipate the needs of today’s highly distracted consumer
Five emerging trends for the retail sector
Six proven strategies that any retailer can implement
How to create a sustainable competitive advantage
Energetic. Inspiring. Humourous. Engaging. Memorable. These are just some of the words used to describe Amanda Stevens, CSP. After wowing audiences in 14 countries for more than a decade on the speaking circuit, Amanda is widely regarded as one of the best female speakers in Australia.
Her ability to tailor each presentation and connect with each audience in a uniquely tailored way enables her to deliver powerful messages that provoke, stick and inspire action. Book Amanda for your next conference or event and you’ll experience impact and value that lasts long after she’s walked off stage.
Amanda’s specialty is the customer experience. She’s passionate about it, blogs about it and writes books about it. But her approach transcends a one-dimensional customer service message; her content is based on powerful, proven and practical strategies for turning customers into advocates and it can be applied to any industry.
Amanda is able to customise her approach, tailor her stories and direct her message to meet each individual brief. She can layer in powerful messages and deliver lessons that resonate at every level of an organisation. She’s also able to facilitate workshop discussions to integrate team exercises where appropriate. Creating brand advocates is a team sport!
With a double degree in marketing and consumer psychology, Amanda has authored five books and is highly regarded as a marketing consultant, having been engaged to work with brands such as Microsoft, Westpac, Foxtel, Lend Lease, Priceline, and even advising at the highest levels of Australian politics.
She’s shared the stage with the likes of Sir Bob Geldof, Sir Richard Branson and Condoleezza Rice and has presented for audiences ranging in size from 30 to 3,000 at all levels of business. With four keynote topics and four workshop options that can be combined to suit your conference theme and unique needs, Amanda’s able to kick off or close any conference with a high energy, entertaining keynote or she can facilitate a structured, tailored workshop for a small leadership group … and anything in between.
Amanda is a Certified Speaking Professional, one of the highest accolades given to a professional speaker by the Professional Speakers Association of Australia.
"I’ve been to many large conferences over the past 20 years, which have included world class presenters and in my option Amanda is in the league of excellence."
"Our last speaker was former treasurer Peter Costello. Enter Amanda Stevens. She blew the room away and set the standard."
"Amanda was fantastic. She spent time to research our industry and adjust her message to suit our audience. She attended the dinner after each presentation to network with our clients. Amanda was a delight to work with and I would (and have already) highly recommend her."
"Amanda’s words of wisdom were a hit. Her ‘real stories’ really resonated with the audience. We loved how she kept the topic relevant yet humorous – most enjoyable."
"Amanda’s presentation was fantastic! I scribbled (yes scribbled!) so many notes wanting to get it all down to pass on to the team at the dealership! I love the idea of story telling to engage the guest to buy and the idea that what goes on in the peripheral from the transaction can affect the experience. I will be looking at these from the customers view. Look out dealership!"